Customer Success Manager (B2C) (m/w/d) | 100% remote | attraktive Provision

We are looking for a Customer Success Manager (B2C) to independently manage a fixed customer portfolio, ensure customers have a positive experience, and drive customer satisfaction and long-term relationships.

Requirements

• Manage a fixed customer portfolio (B2C)
• Support with legal matters (no legal consultation required)
• Identify and solve problems
• Proactive support and accompaniment of our customers
• Consultation on suitable solutions and services
• Close cooperation with our Legal- and Backoffice-Team
• Strong communication skills (clear, calm, solution-oriented)
• Autonomous responsibility and entrepreneurial thinking
• Experience in dealing with customers (support, sales or customer success)
• Ability to remain sovereign even in difficult situations
• Goal-oriented work with a focus on customer satisfaction and long-term customer relationships

Benefits

• 100% Remote
• Additional attractive performance-based bonus model
• Autonomous customer portfolio (no pure ticket handling)
• Clear development opportunities (Senior / Team Lead)
• Modern work environment with a strong focus on automation & AI