Senior Customer Success Manager (Central Team)

Role Overview

As a Senior Customer Success Manager at Smartly, you’ll take ownership of your own customers, give consultative advice, scope and drive successful product trials, and drive customer engagement. You’ll be the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.

What You Will Do

Manage and nurture your own customer accounts, work closely with customers to hone their online marketing strategy, and quickly resolve advertiser issues. Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise.

Why It Might Be a Fit

We’re looking for a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals. You’ll need to be able to explain complex concepts clearly and translate data into actionable insights.

Requirements

• 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
• Experience in a customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals
• Comfortable in addressing technical challenges and collaborating with technical teams when needed
• Results-driven mentality with a bias for action and collaboration
• Strong spoken and written communication skills in English
• Ability to create connections and engage confidently with a variety of audiences

Benefits

• Hybrid work capacity from our Tottenham Court Road, London office
• Travel opportunities for meetings, conferences, and industry events