Role Overview
Operations Manager for Sales will strengthen relationships with clients and team members, impact the bottom line by producing effective strategies, and improve the company by making recommendations to enhance processes.
What You Will Do
Manage performance and service quality to guarantee customer satisfaction, empower the workforce by determining training needs, and oversee and manage performance.
Why It Might Be a Fit
Ideal candidate has 3 years of operations and management experience, inbound/outbound contact center experience, and people management and sales expertise.
Requirements
- Bachelor’s Degree (preferred but not required)
- Three years of operations and management experience
- Inbound/Outbound contact center experience with Sales as primary KPI and productivity
- Experience in managing people
- Performance management skills
- Analytical ability to read and understand data trends
- Experience in creating/understanding various incentive models
- Experience in mentoring supervisors, coaches
- Good understanding of people metrics
To apply for this job please visit jobs.smartrecruiters.com.
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