Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the first point of contact for clients, providing excellent customer service and promoting TD’s products and services. You will work in a fast-paced environment, handling multiple tasks and prioritizing your work to meet deadlines.

What You Will Do

Your responsibilities will include handling financial transactions, understanding and meeting client needs, responding to client concerns, and promoting TD’s products and services. You will also be responsible for creating a positive client experience and recommending improvements to operational processes.

Why It Might Be a Fit

We are looking for a champion who can understand client needs and provide solutions that meet those needs. You will be a strong communicator with excellent customer service skills, able to work in a team environment and prioritize your work to meet deadlines.

Requirements

• Diplôme d’études secondaires et/ou plus d’une année d’expérience pertinente
• Diplôme universitaire de premier cycle ou équivalent, un atout
• Très bon sens de l’organisation, et solides compétences en administration, en planification et en gestion du temps
• Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et d’Internet
• Personne ambitieuse pouvant faire preuve d’initiative, axée sur l’exactitude et soucieuse des détails

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs