Senior Customer Success Manager

Role Overview

This is a high-visibility role where your relationships become the engine of retention, growth, and advocacy for some of our most strategic accounts. You’ll operate as a trusted partner to customers navigating the demands of enterprise software adoption, working across complex organizations where your ability to influence without authority and communicate across levels is what drives outcomes.

What You Will Do

Own a portfolio of strategic accounts, driving adoption, managing renewals, and building relationships that turn satisfied customers into active advocates. Identify and surface risks and opportunities early, take appropriate action, and maintain clear communication and progress reporting across your accounts.

Why It Might Be a Fit

You’re passionate about how software can help businesses operate better. You’re solution-focused and commercially savvy, with the confidence to build and maintain effective relationships at all levels internally and within your customer base.

Requirements

• Proven experience in a Customer Success, account management, or post-sales role within an enterprise SaaS environment
• Track record of quickly resolving customer challenges by mobilizing the right resources and influence to achieve goals
• Skilled at managing multiple competing priorities under pressure without losing responsiveness or quality
• Strong commercial acumen and negotiation skills
• Confident delivering presentations to internal and external audiences, both in person and via webinar
• Comfortable building rapport with multiple customer stakeholders, including C-Suite, ensuring strategic and operational alignment
• Adept at translating specific product features and capabilities into meaningful customer outcomes

Benefits

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 5% 401(k) company match
• Other benefits that you can choose from