Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to own and grow our customer relationships and build the CS function as we scale. This is a ground-floor leadership role where you’ll help define how we do customer success and redesign the CS playbook.

What You Will Do

You’ll own gross renewal rate and expansion revenue, a proactive renewal cadence, customer onboarding, platform adoption, and ongoing training across your book of accounts, upsell and upgrade conversations, product demos, and direct input to the product roadmap.

Why It Might Be a Fit

You’ll have the opportunity to build relationships with operators, design new strategies for clients to maximize the value of Threshold360 content, and operate in an early-stage environment where structure is still being built.

Requirements

• 2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• Owned a renewal or expansion number – not just contributed to team goals
• Trusted advisor to your accounts – you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator – comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product

Benefits

• Competitive base salary
• Performance bonus plan
• Stock options / equity participation
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership