After-sales Operations Program Manager

Role Overview

The After-sales Operations Program Manager will support the build-out of after-sales infrastructure on the US e-commerce platform, covering return network and process operations, and arbitration policy and execution for disputed orders.

What You Will Do

Responsibilities include developing and optimizing return infrastructure, owning operational execution for arbitration workflows, defining and maintaining arbitration rules, and collaborating with cross-functional teams to improve end-to-end return and dispute resolution experiences.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in e-commerce operations, logistics, customer service, or a related field, and a proven ability to lead complex strategy initiatives using data-driven frameworks.

Requirements

• BA/BS degree or equivalent practical experience
• 3 years+ of experience in e-commerce operations, logistics, customer service, or a related field
• Familiarity with after-sales operations, return logistics, or dispute resolution
• Proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks
• Strong analytical and structured thinking skills