Senior CRM Automation & MarTech Manager

Role Overview

We are looking for a Senior CRM MarTech & Automation Manager to own the build and continuous development of the technical infrastructure that powers our global CRM function. This is a hands-on builder role — you will design and implement the automation frameworks, MarTech integrations, and data pipelines that our CRM teams depend on to execute at scale across both B2B and B2C.

What You Will Do

You will own the data flow architecture across our CRM ecosystem — deciding how data moves between systems, ensuring it arrives cleanly and reliably, and managing the integrations that connect our marketing platforms to our data infrastructure. You will work closely with Data and Engineering teams as a technical peer — comfortable talking about event schemas, ingestion pipelines, and API reliability — while keeping a marketer’s instinct for what CRM teams actually need to move fast.

Why It Might Be a Fit

Significant years of hands-on experience building CRM automation systems, MarTech integrations, or marketing data infrastructure — with a track record of shipping, not just advising. Deep practical experience with Braze and/or other modern customer engagement platforms (Iterable, MoEngage, Bloomreach etc.), including multi-channel orchestration and platform-level configuration.

Requirements

• Significant years of hands-on experience building CRM automation systems, MarTech integrations, or marketing data infrastructure
• Deep practical experience with Braze and/or other modern customer engagement platforms
• Strong SQL skills
• Hands-on experience integrating, maintaining and implementing MarTech platforms
• Experience building with APIs and webhooks for system integration and automation use cases
• Practical experience with workflow automation tools (Make, n8n, Zapier)
• Comfortable working directly with Data and Engineering teams on shared infrastructure

Benefits

• Hybrid working
• Extra parental leave and days off beyond local legislation
• Health insurance and pension plans
• Additional days off for significant life events
• Regular social events
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups