Customer Success Manager – Public Sector

Role Overview

As a Customer Success Manager for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience. You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events.

What You Will Do

You will guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Why It Might Be a Fit

You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks. You will also have the opportunity to unleash your potential and be limitless in all areas of your life with Salesforce’s benefits and resources.

Requirements

• 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting
• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
• Proven ability to build trust-based relationships and navigate complex, enterprise-level environments

Benefits

• Unleash Your Potential
• Benefits and resources to find balance and be your best
• AI agents to accelerate your impact