Head of Business & Revenue Operations

Role Overview

This is a rare opportunity to set the operational foundations of a fast-growing SaaS business. As Head of Business & Revenue Operations, you will own the strategic and operational infrastructure that powers Bókun’s revenue engine. You’ll work across Sales, Marketing, Customer Success, Finance and Product Development, leading through influence, building the systems, processes, and intelligence layer they need to grow with precision and speed.

What You Will Do

You’ll own the critical user journeys that drive revenue — signup/activation, conversion to paid, expansion, and reactivation — end to end. You’ll drive pipeline management, conversion rate optimisation, and sales process excellence to maximise GTM efficiency. You’ll also own sales quota design, territory planning, and incentive compensation models that drive the right behaviours.

Why It Might Be a Fit

This role is for someone who thrives without train tracks already laid, who can pick up a broad remit and instinctively know where to focus. You’ll be the one doing the work, designing the frameworks, pulling the forecasting models together, and embedding AI tools into day-to-day operations. You’ll operate at a strategic level, shaping the GTM roadmap, advising the executive team, and contributing to board-level conversations.

Requirements

• 8+ years in Revenue Operations, Business Operations, or a related senior role within a SaaS or marketplace business
• At least 2–3 years at head-of or equivalent level
• Deep, hands-on Salesforce expertise
• Proven track record of building operational foundations from scratch
• Exceptional analytical skills: forecasting, revenue modelling, capacity planning, and data-driven decision-making
• Experience with the broader GTM tech stack — HubSpot, Intercom, ActiveCampaign, and similar
• Demonstrated leadership in AI/ML tooling adoption
• Strong executive presence: able to influence at C-suite level and translate operational complexity into clear strategic narrative
• Scrappy and adaptable — able to juggle a wide scope, prioritise ruthlessly, and dive deep into what really needs attention
• Self-starter with a bias for action; equally comfortable at 2,000ft strategy and 20ft execution

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.