Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for managing and retaining a portfolio of clients by ensuring their satisfaction with our claims management software. You will be the primary point of contact for these clients and will work closely with them to understand their needs and ensure that they are getting the most value from our software.

What You Will Do

Key responsibilities include establishing and maintaining strong relationships with key stakeholders, acting as a trusted advisor, conducting regular check-ins, identifying opportunities for upselling or cross-selling, guiding customers through the onboarding process, and serving as the escalation point for customer issues.

Why It Might Be a Fit

This role offers the opportunity to have impact in a quickly growing team, shape the future of the company, and build up a modern organization in a fast-paced environment.

Requirements

• Minimum bachelor’s degree in economics, IT, Business, or a related field
• +3 years of experience in customer success or account management in a B2B SaaS or B2B services
• Experience working with leasing or insurance companies and good understanding of automotive sector is a plus
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluent in English and Dutch
• French and/or Spanish is a plus

Benefits

• Full-time employment with a competitive salary
• Hybrid work arrangements and flexible working hours
• Company laptop and mobile phone
• Company car and fuel card or mobility budget
• Comprehensive health and life insurance
• Meal vouchers, ecocheques