Select Customer Success Account Manager

Role Overview

The Select Customer Success Account Manager will oversee and nurture relationships with Premier customers, ensuring customer satisfaction, driving product adoption, and supporting clients in achieving their business objectives.

What You Will Do

Issue management, value creation, strategic engagement, analytics, and reporting to deliver supply chain solutions, resolve critical issues, and drive customer loyalty and growth.

Why It Might Be a Fit

Ideal candidate will excel at balancing strategic guidance and operational support, have a customer-centric approach, and be able to identify opportunities to leverage available solutions and products for growth.

Requirements

• Demonstrated capability to manage high-value accounts
• Exceptional problem-solving skills
• Some local travel required
• Outstanding communication skills
• 3-5 years in customer success, account management, or other customer-facing roles
• Proven ability to balance proactive customer engagement and process efficiency
• Growing expertise in medium/large customer relationship management
• Bachelor’s degree in business, marketing, or a related field (preferred)

Benefits

• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program