Signature Customer Success Account Manager

Role Overview

Manage a high volume of smaller customers, driving customer satisfaction and retention at scale. Leverage dashboards and reporting to support clients effectively. Excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement.

What You Will Do

Serve as primary point of contact and advocate for assigned accounts. Handle routine customer inquiries, coordinate with sales and support teams, and deliver supply chain solutions. Proactively engage existing customers to enhance value and prevent churn.

Why It Might Be a Fit

0–4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills.

Requirements

• 0–4 years in customer success, support, or related customer-facing roles
• SMB account management experience
• Ability to manage multiple customer engagements through strong organizational skills
• Data-driven mindset
• Excellent written communication skills

Benefits

• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program