Sales Operations Specialist

Role Overview

Manage inbound field trip inquiries and transactional sales, build relationships with teachers, and conduct follow-up outreach to increase bookings and maximize customer engagement. Manage sales CRM system, own sales pipeline administration, and evaluate market opportunities.

What You Will Do

Conduct follow-up outreach, manage sales CRM system, own sales pipeline administration, evaluate market opportunities, and analyze competitive activity and customer trends.

Why It Might Be a Fit

Excellent written and verbal communication skills, strong organizational and project management abilities, and significant experience working with CRM systems are required. Ability to manage multiple priorities, make outbound calls, and build customer relationships is also necessary.

Requirements

• Bachelor’s degree or equivalent
• 2+ years of customer service, inside sales, or sales support experience
• Excellent written and verbal communication skills
• Strong organizational and project management abilities
• Significant experience working with CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar)
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
• Ability to manage multiple priorities while maintaining attention to detail
• Comfortable making outbound calls and building customer relationships

Benefits

• Routine expenditures within established limits
• Opportunity to work with a world-class biomedical research institute
• Collaborative and diverse work environment
• Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer