Sales Operations & Support Coordinator II (Escalations)

Vertiv is seeking a highly organized Sales Operations & Support Coordinator II to provide administrative support to the escalation manager. The role focuses on operational accuracy, coordination, and communication, supporting timely resolution through follow-up and information management. The ideal candidate will contribute to escalating requests through tracking, documentation, and stakeholder communication.

Requirements

• Assist with detailed notes, status updates, and assign action owners in escalation tracker.
• Respond to and manage the escalation tracker, ensuring each escalation is acknowledged and updated.
• Support Escalation Managers with tracking and organization of escalation requests.
• Follow up with internal teams for updates or information.
• Prepare weekly/monthly escalation status reports.