Customer Success Manager

Role Overview

The Customer Success Manager is responsible for a portfolio of customer accounts, driving adoption of the WellHive platform and ensuring customers realize the full value of their partnership with WellHive.

What You Will Do

Manage a portfolio of customer accounts, build and maintain relationships with key stakeholders, drive platform adoption, monitor account health, and communicate progress to customers and internal stakeholders.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in Customer Success, Account Management, or a comparable customer-facing role, with a track record of driving measurable customer outcomes and strong relationship-building skills.

Requirements

• 3+ years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
• Track record of driving measurable customer outcomes
• Strong relationship-building and stakeholder management skills
• Comfort working with data and translating it into customer-facing insights
• Excellent written and verbal communication skills
• Ability to work in complex, multi-stakeholder environments