Growth Consultant, AppDev, Google Customer Solutions (English, Japanese) – Singapore or Tokyo

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow.  Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today’s dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will work with the apps customers in Japan and APAC to help them optimize their user acquisition strategy with Google Ads. You will deliver client engagements on data science/measurement consulting projects (e.g., pLTV, event selection, incrementality), lead hypothesis-driven client analysis to surface actionable insights, and develop GoogleSQL/Google Workspace Scripts/Python Scripts to enable advanced client reporting and ad tech automation. You will also be working with the AppDev sales leadership team, global growth consultants and key cross-functional teams like strategy, product, marketing, and technical leads to help find new business opportunities for our business and customers. You will present those to leadership, go get their buy-in and influence their decision making. You will coordinate and execute scalable growth projects at both regional and global levels.

Qualifications

Job responsibilities

• Partner with internal and external product, research, data, and measurement teams to deliver full measurement solutions to customers.
• Own the measurement conversation and be comfortable leading client conversations and projects related to measurement.
• Advise Google clients and agencies on best practices for marketing analytics within the broader context of industry standards and options. Provide ongoing customer consultation on how to implement best practices.
• Scale measurement impact internally by upskilling AppDev sales growth managers.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role. 
• Ability to communicate in English and Japanese fluently as this role requires managing internal and external stakeholders from Japan.

Preferred qualifications

• Experience with cloud platforms.
• Experience in consulting business or data science to influence strategic changes in their resource and budget allocations.
• Understanding of AI principles and their application to business growth.
• Understanding of statistical modeling and quantitative analysis techniques, and ability to analyze large datasets with the goal of delivering actionable insights.
• Familiarity with machine learning methodologies including data cleansing, normalization, feature engineering, model training/validation and automation.
• Excellent problem-solving, project management, and investigative skills.

Tagged as: Project Management, Python