Senior Vice President, Digital Platforms & Customer Experience

Senior Vice President, Digital Platforms & Customer Experience

About the Company

Renowned commercial investment banking company with an international reach

Industry
Financial Services

Type
Public Company

Founded
1812

Employees
10,001+

Categories

• Wealth Management
• Credit Cards
• Banking
• Financial Services
• Banking & Mortgages
• Consulting & Professional Services
• Brokerage
• Business
• Common Purpose
• Finance
• Financial Ingenuity
• Financial Responsibility
• Global Bank
• Investing
• Investment Banking
• Responsible Finance
• Global Banking
• Global Finance
• Investment Bank
• Insurance
• Asset Management
• Investment Management
• Financial Transactions
• International Trade
• Capital Management
• Assistance Services
• Risk Analysis
• Home Ownership
• Lending Services
• Financial Trading
• Foreign Trade
• Mobile Communication
• Blockchain
• Regulatory Affairs
• Sustainability
• Corporate Citizenship
• Credit

Specialties

• banking
• commercial banking
• investment banking
• wealth management
• credit cards
• capital markets
• equity and fixed income research
• consumer lending
• cash management
• and transaction services

Business Classifications

• B2B
• B2C
• Marketplace

About the Role

The Company is seeking a Senior Vice President to lead the digital platforms and customer experience agenda for its wealth division in the UAE. The successful candidate will be responsible for creating and implementing a strategic roadmap that ensures differentiated, seamless, and trusted experiences across the full client lifecycle. This role encompasses digital platform strategy and execution, customer experience management, complaints and root-cause management, governance, regulatory readiness, and AI-enabled transformation. A key focus is on driving digital adoption, simplification, and continuous enhancement of capabilities to deliver tangible client and business outcomes while maintaining strong governance and operational resilience.

Candidates for this role should have a minimum of 12 years' experience in wealth management, banking, digital platforms, technology-enabled transformation, or customer experience, with a proven track record of senior leadership. The role requires a deep understanding of governance, risk, and regulatory expectations, particularly within the UAE or a comparable regulated financial-services market. The ideal candidate will have a strong customer orientation, the ability to translate insights into systemic improvements, and a demonstrated capacity to build and develop world-class teams. Experience in AI and emerging digital capabilities, as well as the ability to influence across various functions, are essential. The role also demands commercial judgment and the ability to balance client outcomes, growth, innovation, and risk management.

Functions

• Product Management

Confidential