Manager, Sales Operations

Overview of the role

The Manager, Business Sales Operations role is an integral support partner for the regional B2B Sales team. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics, and Care Center Support Teams throughout a project lifecycle.

Responsibilities

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.
• Manage large strategic B2B projects – work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution.
• Manage project status in partnership with call center support team and logistics team – quoting, quote revisions, payments, keying orders and managing playbook.
• Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics).
• Support product information/spec requests along with alternate bids and upselling opportunities.
• Support Business call center support teams with “triage” plans for customer escalations.
• Participate in account executive pipeline sales reviews.
• Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.

Criteria

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in project management with a focus on organization of large projects.
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate to internal and external partners.
• Experienced in effective time management, problem-solving, and organization skills
• Strong presentation and communication skills. Ability to communicate concerns and business needs.
• This role requires being onsite in the San Francisco, California or Dumbo Brooklyn, New York office

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series