Growth Customer Success Manager

Role Overview

As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption.

What You Will Do

Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli.

Why It Might Be a Fit

You’ll have a huge impact opportunity to build and scale a company from the ground up, competitive compensation, and the chance to work on a daily basis with the founding team and mentors.

Requirements

• 3-6 years of experience in customer success or account management
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
• Experienced running renewals, driving expansion, and leading QBRs
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Proficiency in customer engagement platforms and CRM tools
• Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas

Benefits

• Total compensation is targeted at $110,000 – $140,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Flexible PTO, free lunches at the office