Strategic Customer Success Manager

Role Overview

As a Strategic Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts.

What You Will Do

Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

Why It Might Be a Fit

You’ll have a huge impact opportunity to build and scale a company from the ground up, competitive compensation, and the chance to work on a daily basis with the founding team and mentors.

Requirements

• 5+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team-first-attitude, with a love for learning

Benefits

• Total compensation is targeted at $150,000 – $170,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Flexible PTO, free lunches at the office