Customer Success Manager

Role Overview

Manage a portfolio of existing clients, responsible for client satisfaction and retention. Collaborate with stakeholders to negotiate commercial agreements and sustain/maximize Annual Recurring Revenue (ARR).

What You Will Do

Assume contractual responsibilities, build client relationships, lead client calls and communications, manage client budget and forecast processes, and ensure compliance with SLAs.

Why It Might Be a Fit

Requires excellent communications and relationship skills, strong business acumen, and self-driven energy to perform consistently at a high level.

Requirements

• BS or BA degree, preferably in Marketing or Business
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment
• Excellent communications skills and relationship skills
• Strong business acumen with natural aptitude for identifying risks and opportunities
• Self-driven with the energy and resilience to perform consistently at a high level
• Proficient in MS Office: Excel, PowerPoint, and Word