Customer Success Manager – Supply

Role Overview

We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

What You Will Do

Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts, build and manage a pipeline of expansion opportunities, and drive strategic client engagement.

Why It Might Be a Fit

This role is a good fit for someone with 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side), who can drive renewals and grow revenue within existing accounts, and has a data-driven mindset with the ability to translate performance into strategic recommendations.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
• Experience managing multiple accounts with competing priorities and deadlines
• Data-driven mindset with the ability to translate performance into strategic recommendations
• Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
• Excellent written and verbal communication skills

Benefits

• Salary range: $100,000 – $120,000.00