Head of Sales Operations

Role Overview

Design the strategy and systems powering Zoom’s go-to-market execution, partner cross-functionally to build a data-driven operating model, and transform how Zoom forecasts and grows.

What You Will Do

Lead end-to-end revenue planning, own the forecasting operating model and pipeline analytics infrastructure, drive Customer Success Operations, and partner with Sales, Finance, HR, Marketing, and Data & Automation teams.

Why It Might Be a Fit

Demonstrate significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment, apply deep expertise in revenue planning, and build scalable go-to-market frameworks.

Requirements

• Significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment
• Deep expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting
• Ability to build and manage forecasting models, pipeline analytics, deal inspection processes, and executive-level revenue visibility
• Experience designing and improving sales processes, CRM governance, operating rhythms, and rules of engagement across a complex revenue organization
• Ability to develop and operationalize sales compensation plans, incentive structures, commission rules, and performance tracking aligned to company strategy

Benefits

• Base salary
• Bonus
• Equity value
• Total Direct Compensation philosophy
• Location based compensation structure
• Hybrid work environment
• Structured hybrid approach
• Remote work environments
• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program
• Perks
• Options to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways