Customer Success Manager – Americas

Role Overview

As a Customer Success Manager at Alpaca, you will work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes.

What You Will Do

Act as the primary contact for B2B/enterprise customers, accountable for building and maintaining strong relationships with key contacts throughout the customer lifecycle, ensuring customer satisfaction, retention, and success.

Why It Might Be a Fit

We’re looking for someone who brings hands-on experience in the brokerage, crypto exchange, or trading-platform industry and understands the unique operational, regulatory, and technical challenges of supporting customers in financial markets.

Requirements

• 4–6 years of experience in a customer success role managing customer relationships
• Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform
• Hands-on understanding of brokerage or crypto trading operations, including customer onboarding, account funding, trading workflows, and the operational or compliance challenges associated with financial markets
• Understanding of and experience with key technology concepts, such as SaaS and APIs
• FinTech experience, especially within the broker-dealer business
• Experience working with both large and small companies
• A dedicated interest in Alpaca’s mission to enable financial services access to everyone on the planet
• Ability to work remotely and independently and to self-manage time and obligations
• Flexibility to jump in where and when needed to help drive Alpaca’s growth
• Desire to learn
• Ability to manage customer relationships across companies of various sizes
• A team player who thrives on ownership, transparency, and being relentlessly partner-first

Benefits

• Competitive Salary
• Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card