Head of Customer Success

Role Overview

We are seeking a Head of Customer Success with at least 8 years of relevant experience to lead the Customer Success function and partner closely with the separately managed Account Management organisation to connect excellent day-to-day service with strategic customer value, early renewals and sustainable revenue growth.

What You Will Do

Own customer retention and growth, build the Customer Success function, lead and develop high-performing teams, establish clear customer governance, create scalable customer processes, develop strategic customer relationships, lead from the front, drive proactive renewals, and lead major commercial negotiations.

Why It Might Be a Fit

The ideal candidate will have a strong commercial track record, including major customer negotiations, renewals and expansions, and excellent leadership, executive stakeholder management, communication and negotiation skills.

Requirements

• Minimum 8 years of relevant experience in B2B iGaming, preferably sportsbook technology or managed services.
• Proven experience leading Customer Success or strategic account development teams and delivering retention and existing-account growth.
• Deep knowledge of sportsbook products, back-office functionality, trading operations and operator needs.
• Strong commercial track record, including major customer negotiations, renewals and expansions.
• Ability to establish KPIs, account governance and effective cross-functional processes without relying on direct management of Account Managers.
• Excellent leadership, executive stakeholder management, communication and negotiation skills.

Benefits

• Stable and flexible working environment
• Career Growth Opportunity
• Training and professional development events
• Health insurance for employees and close family members
• Teamwork and Accountability
• Sense of Community and Defined Company Culture
• International Work Environment
• Diverse Workplace
• Modern comfortable office in the centre of St Julians
• Corporate parking near our office
• Gym reimbursement after successfully passing probationary period