Senior Manager of People Operations and Services

Role Overview

The Senior Manager of People Operations & Services plays a pivotal role in facilitating the success of Bagel Brands’ People Team strategies & priorities. The position provides strategic and operational leadership for the People Services, Employee Relations, and HR Compliance functions, ensuring an integrated, employee-centered approach across all three areas.

What You Will Do

Responsibilities include defining the strategy and approach for a reimagined People Services model, executing the transition plan, serving as HR’s central owner of day-to-day people support, and leading the HR compliance program.

Why It Might Be a Fit

The ideal candidate will have 7-10 years of progressive HR/People Operations experience, including 3+ years in a people-management or team-lead capacity, and will be able to operate in a fast-paced organization and handle multiple projects simultaneously.

Requirements

• Bachelor’s degree or relevant work experience required; HR or related field preferred.
• 7-10 years of progressive HR/People Operations experience, including 3+ years in a people-management or team-lead capacity
• Knowledge of and/or experience in multiple areas of HR (Benefits, Recruiting, Payroll, etc.)
• Ability to operate in a fast-paced organization and handle multiple projects simultaneously.
• Demonstrated ability to influence and lead cross-functionally within a fast-paced, growth-oriented organization.
• Strong communication and presentation skills.
• Capable of building collaborative teams and establishing effective working relationships at all levels of the organization
• Strong analytical and independent problem-solving skills as demonstrated by the ability to identify problems and determine appropriate solutions.
• Experience redesigning an HR service delivery model or building a People Services / shared services function, including service cataloging, process mapping, and change management.
• Experience applying automation and AI tools to HR workflows, with sound judgment on where technology can safely take on work and where a person is needed.
• Experience owning HR policies and an employee handbook, ideally across multiple states.
• Builder mindset: comfortable with ambiguity, able to create structure from scratch, and quick to ship, measure, and iterate.

Benefits

• Salary: $140,000 to $160,000
• Annual Bonus: 15%
• Long Term Incentive Plan: $20,000