Strategic Customer Success Manager

Role Overview

The role serves as the primary post-sale relationship owner for a portfolio of high-value integrated reseller partners, driving retention, growth, adoption, and operational excellence.

What You Will Do

Own a portfolio of strategic integrated reseller and software-as-a-service channel partners, build relationships with executive and operational stakeholders, and drive partner retention, revenue growth, and expansion.

Why It Might Be a Fit

The ideal candidate has a strong commitment to customer-driven innovation, data-based decision making, and a commitment to learning through experimentation, with a minimum of 5 years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field.

Requirements

• Bachelor’s degree or equivalent relevant experience
• 5 or more years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field
• At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaS relationships
• Experience conducting executive-level business reviews, strategic planning sessions, structured success plans, and multiple concurrent partner initiatives
• Experience working with integrated resellers, technology alliances, or channel partner ecosystems; experience identifying expansion opportunities and mitigating retention risks
• Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments; Salesforce experience preferred
• Experience in telematics, fleet management, Internet of Things, or enterprise software-as-a-service environments and collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations preferred

Benefits

• A supportive and engaging onboarding experience
• The opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• A truly global, dynamic and challenging work environment
• Agility and work/life effectiveness and your long-term well-being
• An effective and inclusive team