Role Overview
As a Digital Product Operations Analyst Senior, you’ll help ensure digital products and capabilities operate reliably, securely, and in line with business and regulatory requirements. You’ll combine business understanding, systems thinking, technical troubleshooting, and an AI-first mindset to resolve issues and improve product health.
What You Will Do
You’ll help create dependable digital experiences that can evolve over the long term by detecting, validating, troubleshooting, triaging, communicating, escalating, and tracking product issues through timely resolution.
Why It Might Be a Fit
You’ll work in digital product operations, partnering closely with product managers, engineering teams, business stakeholders, and support partners across delivery, testing, launch, and ongoing support.
Requirements
- Strong systems thinking, analytical problem-solving, business analysis, and process-optimization skills
- Strong technical troubleshooting and diagnostic skills
- Knowledge of system design concepts, APIs, integrations, data pipelines, application ecosystems, Jira workflows, and the software development lifecycle
- Ability to communicate complex technical information clearly
- Ability to interpret business rules and apply accessibility, privacy, compliance, regulatory, content, disclosure, and recordkeeping standards with care
- Ability to anticipate operational risks and propose practical solutions to complex product-support challenges
Benefits
- Comprehensive wellness and mental health support
- Family-first benefits
- Competitive pay with performance and profitability bonuses
- Company-funded retirement plan
To apply for this job please visit capgroup.wd1.myworkdayjobs.com.
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