Customer Operations Trainer

Role Overview

The Customer Operations Trainer is responsible for onboarding new employees, delivering training, assessing staff competencies, closing knowledge gaps, and supporting continuous improvement in customer service operations.

What You Will Do

Deliver training, assess staff competencies, identify training needs, develop and deliver refresher and upskilling sessions, and measure training effectiveness.

Why It Might Be a Fit

The ideal candidate will have strong organizational skills, excellent communication and presentation skills, and the ability to analyze performance reports and interpret operational procedures.

Requirements

• Diploma or degree in Education, Communications, Human Resources, Public Relations, or a related field
• Proficiency in Microsoft Office, particularly PowerPoint and Excel
• Excellent written and spoken English, with C1-level proficiency and strong grammar skills
• Fluency in both Canadian French and English is highly preferred
• At least two years of relevant experience, preferably within the Business Process Outsourcing (BPO) or customer service industry
• Experience managing new-hire training batches and facilitating employee onboarding
• Understanding of customer service operations, quality standards, and performance reporting