Lead Consultant — Customer Experience

Role Overview

As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes.

What You Will Do

Advise senior client leaders on customer experience strategy, translate customer insights and analytics into practical, prioritized action, and diagnose complex customer challenges and shape customized solutions.

Why It Might Be a Fit

We want customer-first strategists who understand what matters most to customers, know how employees shape customer experiences, and develop strategies that strengthen customer relationships and business outcomes.

Requirements

• Bachelor’s degree required; master’s degree preferred
• At least five years of paid professional experience in customer experience, customer strategy, customer insights or a related field
• Demonstrated experience turning customer insights and analytics into recommendations and actions that improve client or business outcomes
• Familiarity with customer experience technology platforms such as Qualtrics, Medallia, Forsta or similar platforms preferred
• Ability to travel approximately 25%, primarily within the U.S. and Canada
• A commitment to working on-site at Gallup’s Chicago office at least three days per week when not traveling
• Eligibility to work in the U.S. required

Benefits

• Medical, dental, vision, life and other insurance options
• Fully vested 401(k) retirement savings plan with company matching
• Employee stock ownership program
• Mass transit reimbursement
• Family-building benefits
• Employee assistance program
• Reimbursements and activities that enhance our associates’ wellbeing