Customer Success Manager

Role Overview

The Customer Success Manager will manage a portfolio of Conga’s large and complex national and global accounts, building trusted relationships, driving product adoption, and ensuring customers achieve measurable business outcomes.

What You Will Do

Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.

Why It Might Be a Fit

As a Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for national and global enterprises, making you a key driver of Conga’s growth.

Requirements

• 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise level, national or global customer accounts
• Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies
• Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences
• Strategic problem-solver with a proactive mindset—comfortable navigating complexity and ambiguity
• Project management proficiency: Demonstrated ability to lead complex, cross-functional customer initiatives from planning through execution
• Business acumen: Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers
• Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions
• Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success

Benefits

• Medical and dental insurance
• Flexible work options
• Variable incentive pay component
• Perks such as flexible work options