Customer Operations Executive

Role Overview

As a Customer Operations Executive, you’ll be at the heart of the customer experience, helping members through phone, email, and live chat while ensuring every interaction reflects our commitment to exceptional service.

What You Will Do

Deliver exceptional customer support, respond to customer enquiries and issues, update and manage customer accounts, and identify opportunities to improve customer retention.

Why It Might Be a Fit

The role requires excellent written and verbal communication skills, strong problem-solving abilities, high attention to detail, and a collaborative approach.

Requirements

• Previous experience in a customer service, customer operations, or support role
• Experience within fintech, ecommerce, financial services, or a direct-to-consumer supporting UK members
• Excellent written and verbal communication skills
• Confidence speaking with customers over the phone and building rapport quickly
• Strong problem-solving abilities and a solutions-focused mindset
• High attention to detail and commitment to accuracy
• Strong organisational skills and the ability to prioritise effectively in a fast-paced environment
• Good technical skills and experience using customer support platforms such as Zendesk, Dixa, Intercom, or similar tools
• Fluency in English