Senior Customer Success Manager

Role Overview

Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers, and Account Executives in a small cross-functional team that shares ownership of the customer from first sale through to renewal.

What You Will Do

You’ll own the adopt motion and share ownership of retention and growth with the colleagues around your customers. You’ll be at the forefront of Culture Amp’s work with our enterprise customers (1,000+ users), helping organisations that want to make a material impact on their culture get lasting value from Culture Amp.

Why It Might Be a Fit

If you’re deeply curious, commercially confident, and energised by helping customers get real results, this role was built for you.

Requirements

• 3+ years of experience in a customer-facing role with accountability for retention and growth
• Experience managing a book of enterprise customers and owning outcomes like GRR and NRR
• Experience leading strategic conversations with senior stakeholders and translating product data into a story they act on
• Experience partnering with Sales and Renewals teams to protect and grow revenue
• Familiarity with customer success and CRM tools (e.g. Vitally, Salesforce, Gong)
• Hands-on experience using AI tools in your day-to-day work

Benefits

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days
• Extended end-of-year break
• Monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)