Sales Ops & Commercial Manager – Offline Operations

Role Overview

The Sales Ops & Commercial Manager for Offline Operations will lead the end-to-end performance of DiDi’s offline operations focused on acquisition and engagement in Brazil. The role involves designing the strategy, structure, tools, and commercial playbooks that power offline growth across all cities.

What You Will Do

The responsibilities include leadership of multi-layer offline organizations, strategy, planning, and market expansion, operational excellence and process innovation, sales enablement and capability building, cross-functional leadership, and performance ownership and growth delivery.

Why It Might Be a Fit

The ideal candidate will have strong business judgment, people leadership at scale, commercial acumen, operational rigor, and cross-functional influence. The role requires experience in field sales, commercial operations, driver/merchant acquisition, or similar, and a strong track record of delivering commercial results through offline channels.

Requirements

• Bachelor’s degree or above in Business, Operations, Economics, Marketing, or related field
• +4 years experience in field sales, commercial operations, driver/merchant acquisition, or similar
• Experience leading field organizations or multi-layer sales teams (up to 30 people)
• Strong track record of delivering commercial results through offline channels
• Demonstrated success building SOPs, playbooks, funnels, tools, and operating rhythms
• Strong analytical skills; proficient in CRM systems, dashboards, and Excel/Sheets
• Fluent in Portuguese and English