Product Operations Analyst

Role Overview

The Product Operations Analyst will support the efficiency, coordination, and effectiveness of product development processes by collaborating with cross-functional teams. This role will help ensure technology solutions are reliable, scalable, and aligned with the needs of care teams and providers.

What You Will Do

The Product Operations Analyst will own the systems and tools that support day-to-day product development and delivery, including measuring product adoption and driving end-user awareness of new and existing functionality. They will also support backlog grooming, release readiness, and delivery tracking, and help document and improve product operations processes.

Why It Might Be a Fit

This role requires a strong analytical and organizational skillset, with the ability to collaborate across teams and manage competing priorities. Experience with project and product management tools, workflow mapping, and process documentation is preferred.

Requirements

• BA/BS
• 3 years of related business analysis experience
• Proficiency with project and product management tools such as Jira, GitHub, Asana, or Smartsheet
• Experience developing dashboards and reports using tools such as Metabase, Tableau, or SQL
• Strong organizational, analytical, and communication skills
• Experience with workflow mapping, process documentation, and end-user training materials
• Familiarity with knowledge management and in-app education tools such as GitBook, Chameleon, or similar platforms

Benefits

• Market-competitive total rewards
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision, short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources