Product Operations Analyst

Role Overview

As a Product Operations Analyst, you’ll become a subject matter expert in our platform and use that expertise to support customers on the help desk, help new products move from early access to general availability, and track whether customers adopt what we launch.

What You Will Do

Own frontline product support, investigate and resolve issues, become the product expert, make launches usable, enable BizOps teams, track adoption after launch, and turn customer feedback into product decisions.

Why It Might Be a Fit

You’ll work closely with Product Managers, Engineering, and BizOps, and you’ll own your investigations from start to finish. You’ll turn patterns in customer questions into better product features, documentation, and workflows.

Requirements

• 1+ years in Product, Product Operations, Customer Support, Customer Success, Implementation, Consulting, or another customer-facing role, preferably in a B2B SaaS environment
• Written communication: You write clearly, concisely, and professionally, and you can turn complex information into help articles, internal guides, and Loom videos.
• Customer maturity: You de-escalate difficult situations, read between the lines, and make customers feel heard while moving toward a practical resolution.
• Technical aptitude: You enjoy troubleshooting, ask effective clarifying questions, and can learn complex products, integrations, and workflows.
• Analytical, product mindset: You look past the individual ticket to find patterns and root causes, and you use support and usage data to recommend improvements.
• Ownership and collaboration: You manage your own coverage, prioritize competing requests, know when to escalate, follow through after launch, and work well with Product, Engineering, and BizOps in a fast-moving environment.

Benefits

• Competitive salary
• Equity in a high-growth startup
• Paid time off at your discretion
• Medical, dental, and vision coverage
• Hybrid work out of our beautiful Toronto office
• Great start-up culture
• Company off-sites
• Casual attire
• Stellar snacks
• ChatGPT premium

Tagged as: Clari