CRM Sales Operations Sr. Manager

Role Overview

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents. This role will lead CRM and Revenue Operations for our Real Estate business, using CRM capabilities, data, and performance insights to improve sales effectiveness, inform growth strategies, and strengthen decision-making across the organization.

What You Will Do

Serve as the subject matter expert and business owner for the Real Estate CRM and lead the Revenue Operations function, including ongoing optimization and future enhancements. Leverage CRM data to segment brokerages, offices, teams, and agents, improving prospecting, account management, campaign targeting, and lead management.

Why It Might Be a Fit

9+ years of experience in Sales Operations, Revenue Operations, Finance, Marketing, Program Management, or related functions. Strong CRM expertise with Microsoft Dynamics, Salesforce, HubSpot, or similar platforms; CRM certification is a plus. Strong analytical skills with the ability to translate data and market insights into actionable business recommendations.

Requirements

• 9+ years of experience in Sales Operations, Revenue Operations, Finance, Marketing, Program Management, or related functions.
• Bachelor’s degree in Business, Economics, Data/Analytics, or a related field.
• Strong CRM expertise with Microsoft Dynamics, Salesforce, HubSpot, or similar platforms; CRM certification is a plus.
• Strong analytical skills with the ability to translate data and market insights into actionable business recommendations.

Benefits

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan