Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals, ensuring customer satisfaction, and performing store manager duties in their absence.

What You Will Do

The role involves ensuring all crew members are providing excellent customer service, training crew on customer service experience, and performing store manager duties in their absence.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, the ability to multi-task, and the ability to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance