Customer Operations Representative

Role Overview

As a Customer Operations Representative, you will manage day-to-day operations, analyze customer inquiries, and provide quality updates to customers. You will work with the Carrier Team to ensure shipments are booked and tracked for on-time pickup or delivery. You will also support pricing and quoting activity with direction from the Account Executive.

What You Will Do

Manage account operations, analyze customer inquiries, schedule pickup and delivery appointments, work with the Carrier Team, and support pricing and quoting activity.

Why It Might Be a Fit

The ideal candidate will have a Bachelor’s degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing, or related studies. Previous freight brokerage experience is preferred. The candidate should have excellent written and oral communication skills, a commitment to customer service, and the ability to work in a team environment.

Requirements

• Bachelor’s Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
• Previous freight brokerage experience preferred
• Proven demonstration of commitment and work ethic in a school or work setting
• Excellent written and oral communication skills
• Committed to executional and outstanding customer service
• Able to persuade, motivate, influence and negotiate with others
• Able to work in a team environment, while also delivering independent results
• Fast-paced and able to multitask in a high-pressure environment

Benefits

• Good money with bonus opportunities
• Paid holidays, time off, short-term disability, and new parent leave
• Access to telemedicine from day 1 at no cost
• Healthcare, dental, and vision benefits at affordable costs after a short waiting period
• Paid early with access to earnings on demand