Technical Customer Experience Specialist

Role Overview

The Customer Experience Representative works within the Customer Experience Department, focusing on sales and service administration of the North American Business Unit. The position holder will create an exceptional customer experience while providing accurate and timely responses to customers and cross-functional teams.

What You Will Do

Prepare quotations, process sales orders, and ensure all service-related administration is completed as required. Coordinate effective communication with customers, and participate in ITW’s ‘toolbox’ initiatives.

Why It Might Be a Fit

The successful candidate must have exceptional critical-thinking skills, attention to detail, and the ability to triage competing priorities while maintaining efficiency and quality. They should be positive and optimistic, with a belief that “Better” is a daily possibility.

Requirements

• Ability to collect information and utilize available resources
• Previous related experience working inside sales or customer support
• Prior hands-on experience in field service support, technical repair, or an industrial trade
• Exceptional critical-thinking skills
• Exceptional attention to detail
• High proficiency in the use of Excel, SharePoint, and other Microsoft Office applications

Benefits

• Dental insurance
• Vision insurance