Customer Experience Advocate

Role Overview

As a Customer Experience Advocate, you’ll own the post-sale relationship for a portfolio of fleet accounts and act as the customer’s advocate inside our dealership. You’ll help keep trucks on the road, help fleets get the most from Detroit’s digital tools, and move relationships from reactive support to proactive partnership.

What You Will Do

Coordinate breakdown resolution, expediting parts and repairs to minimize downtime, manage escalations for your accounts, work with Service, Parts, Sales, Warranty, and the Solutions Center to solve uptime issues, onboard new fleet customers, and lead quarterly and annual account reviews.

Why It Might Be a Fit

Customer-first mindset, ability to juggle multiple accounts and escalations at once, working knowledge of heavy-duty truck operations and service, comfort with dashboards and data, strong written and verbal communication, organized, detail-oriented, and self-directed.

Requirements

• Customer-first mindset
• Ability to juggle multiple accounts and escalations at once
• Working knowledge of heavy-duty truck operations and service
• Comfort with dashboards and data
• Strong written and verbal communication
• Organized, detail-oriented, and self-directed

Benefits

• 401k program with company match
• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Company paid Life insurance
• Short and Long Term Disability insurance
• Paid Time Off