Customer Success Manager I

Role Overview

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. The role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

What You Will Do

Serve as the primary relationship owner for MM employer customers (1,000-5,000 lives), partnering closely with customer benefit teams and key stakeholders. Manage renewals and partner with Account Executives to identify expansion opportunities, ensuring customers feel supported and delighted, and are retained year over year.

Why It Might Be a Fit

You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Requirements

• 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare.
• Experience managing employer accounts with headcounts within the 1,000-5,000 range (or similar mid-market complexity).
• Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy.
• Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics.
• Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders.
• Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency.
• Strong project management skills and the ability to collaborate successfully across cross-functional teams.
• A growth mindset and a passion for mental health and changing the healthcare landscape.
• Willingness to travel (10%).