Role Overview
The Senior Customer Success Account Manager will drive program management for strategic customers with a global, complex, cross-cloud digital footprint. They will provide cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners.
What You Will Do
The Senior Customer Success Account Manager will build and coach others on customer, partner, and internal stakeholder engagement strategy and models. They will identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders to facilitate the achievement of customer business objectives.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of customer needs and priorities, and will be able to leverage Microsoft solutions and services to enable customer success. They will have experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, and will be able to lead the strategic execution of program planning and customer-facing program reviews.
Requirements
- Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
- 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- 2+ years of experience on GCH cloud customers
- Microsoft or competitor equivalent certification in relevant technologies
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
To apply for this job please visit apply.careers.microsoft.com.
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