Role Overview
This Senior Marketing Manager will help customers and field teams resolve trust and regulatory barriers to technology adoption, managing the operational lifecycle of customer and field inquiries.
What You Will Do
Manage unified intake, triage, prioritization, routing, follow-up, resolution tracking, and reporting for trust and regulatory inquiries, and provide direct support for complex customer and field questions.
Why It Might Be a Fit
The ideal candidate will have experience in business operations, program management, or complex customer-facing issue resolution, and be able to translate customer and field insights into actionable recommendations and executive-ready reporting.
Requirements
- Bachelor’s Degree in Business, Operations, Finance, or related field
- 4+ years experience in program management, process management, or process improvement
- Experience in business operations, program management, or complex customer-facing issue resolution
- Experience coordinating cross-functional stakeholders and managing issues from intake through resolution
- Experience developing CRM workflows, operational processes, service expectations, and continuous-improvement practices
- Ability to translate customer and field insights into actionable recommendations and executive-ready reporting
- Effective communication, analytical, organizational, and stakeholder-management skills
- Experience in cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated industries
Benefits
- Business Program Management IC4
- Base pay range: USD $97,600 – $188,400 per year
- Different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 – $206,400 per year
To apply for this job please visit apply.careers.microsoft.com.
Follow us on social media