Reservations Agent CRO Madrid

Role Overview

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector. As a Booking Agent, you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation.

What You Will Do

Provide information about the hotels, products and services offered, carry out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

Why It Might Be a Fit

We are looking for candidates with flexibility, proactivity, and liking to work by objectives, excellent communication skills, schedule flexibility, training in Hospitality, Tourism or similar, sales skills, experience in customer service, knowledge of English, and computer knowledge.

Requirements

• Flexibility, Proactivity and liking to work by objectives
• Excellent communication skills
• Schedule Flexibility
• Training in Hospitality, Tourism or similar
• Sales skills
• Experience in customer service
• Knowledge of English
• Computer knowledge: Microsoft Office, Internet, Database, etc.

Benefits

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• Special rates for employees, family and friends in the several services of the Minor, National and International Group
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance