Senior Customer Success Manager

Role Overview

The Customer Success team focuses on ensuring customers achieve their desired outcomes with PowerSchool products through satisfaction, retention, and growth. The Senior Customer Success Manager cultivates and nurtures strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool.

What You Will Do

Responsibilities include cultivating relationships, collaborating with customers to maximize adoption and utilization of PowerSchool products, developing and implementing tailored Success Plans, conducting regular EBRs, and working closely with internal teams.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5+ years of relevant work experience, strong negotiation and interpersonal skills, and the ability to effectively prioritize and escalate customer issues as required.

Requirements

• Minimum of 5+ years of relevant work experience
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience
• Strong negotiation and interpersonal skills
• Ability to effectively prioritize and escalate customer issues as required
• Proficient in Office 365
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service, presentation, and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client

Benefits

• Comprehensive Insurance Coverage
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off – DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Pet Insurance
• Identity Theft Protection
• Student Debt Repayment Program
• Prepaid Legal coverage