Role Overview
The Customer Success Account Manager will help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence. They will manage 100+ named accounts, using AI tooling to extend their reach and focus their time where it counts.
What You Will Do
The role involves deeply understanding the Samsara platform’s capabilities, explaining them to businesses, and leading the ROI and value conversation into the renewal. The Account Manager will also conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products.
Why It Might Be a Fit
The ideal candidate will have an innate curiosity about how businesses work, thrive in solving problems, and be a natural relationship builder. They will also have a strong bias towards action, big-picture thinking, and high standards.
Requirements
- Business fluency in French (spoken and written)
- 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics
- A record of consistent quota over-achievement
- Strong problem-solving, communication and presentation skills, and the ability to build trust with executives, users and internal teams
- Familiarity with Salesforce, Gainsight, Gong or similar GTM tools
- Comfort in a fast-changing, high-growth environment
- A bachelor’s degree from a 4-year institution, or equivalent practical experience
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles)
To apply for this job please visit samsara.com.
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