Role Overview
The Enterprise Customer Success Manager will work closely with top customers to understand their fleet and unique challenges, advise on how to customize Samsara for their needs, and become their long-term partner.
What You Will Do
The role will involve composing joint success plans with customers, orchestrating executive business reviews, conducting workshops, and serving as a mentor to the wider Customer Success and Support teams.
Why It Might Be a Fit
The ideal candidate will have a passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Fluency in German required
Benefits
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
To apply for this job please visit samsara.com.
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