Senior Customer Success Manager (Mid-Market)

Role Overview

The Mid-Market Customer Success team is responsible for driving success, net revenue retention, and expansion within our Mid-Market portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients.

What You Will Do

As a Senior Mid-Market Customer Success Manager (CSM) at Signifyd, you will drive success, net profit retention, and expansion across a portfolio of 30+ mid-market merchants.

Why It Might Be a Fit

We seek enthusiastic individuals eager to master our platform and become experts in the fraud, e-commerce, and payments landscape where we deliver significant value.

Requirements

• 3+ years of Customer Success Management or Account Management experience
• Proven experience managing a high-volume book of business (30+ accounts)
• Proven track record of closing renewals and expansion opportunities, including a foundation in pitching, pricing and margin analysis
• Proficiency in Salesforce, Looker, Jira, Confluence, Outreach, NetSuite and margin analysis tools
• An analytical and metrics-driven workstyle
• Excellent written and verbal communication and presentation skills, including with executive stakeholders
• Ability to navigate difficult conversations and resolve conflicts effectively, both internally and externally
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Ability to multitask and deliver on time, communicating blockers early
• Ability to travel when necessary
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

Tagged as: Looker, Salesforce